Building Bonds That Last As a company, keeping customers happy means exceeding their expectations in support, product performance and quality of results. It also means developing partnerships with customers to help them with planning, development and trouble shooting. Because of these relationships, we're able to learn new ways to better our own products, people, and processes. · Our philosophy is that the company can't be successful unless each employee is given the responsibility to do the job right. Critical problems are solved by cross-trained team members who are able to pitch in wherever needed. Customers know that anyone they meet from Orthodyne can help them solve their problem, no matter what title is on their business card ·   Service Means Everything Relationships mean everything at Orthodyne. Our business strategies and policies have been built around cultivating long-term loyalties. As a result, our customer service has been widely recognized in the industry. Orthodyne consistently ranks in the top 10 of Semiconductor Equipment Suppliers in the independent VLSI Research annual customer satisfaction survey. We're also proud of awards from customers for best supplier and best supplier service. In recent years, Orthodyne has followed a strategic direction to strengthen the company for the future by consistently increasing our R&D and customer support staffing. Our focus is not only on what products we would like to develop tomorrow, but meeting the evolving needs of our customers in areas including support, training, and financing - all to help them succeed in their business. Other policies and decisions are made with long-term relationships at the core. When faced with a customer situation, the first questions that arise are: "What is the problem? How can we help?" Not: "Who is paying for this?" or "What is the warranty date?"